Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopShipping
**Effective Date:** July 26th, 2024
Welcome to Makoto Watch Company. We are dedicated to ensuring that your shopping experience is smooth and enjoyable. Our Shipping Policy outlines the details regarding shipping methods, costs, delivery times, and other important information. By placing an order with us, you agree to the terms outlined in this policy.
**1. Shipping Destinations**
We currently offer shipping within Canada and to select international locations. If your country is not listed during checkout, please contact us at [orders@makotowatch.com](mailto:orders@makotowatch.com) to inquire about shipping options.
The types of personal information we may collect include:
– **Contact Information:** Name, email address, phone number, and mailing address.
– **Payment Information:** Credit card number, billing address, and other payment details.
– **Order Information:** Purchase history, product preferences, and shipping details.
– **Account Information:** Username, password, and account settings.
**2. Processing Time**
Orders are typically processed within 1-2 business days of receipt. During peak periods or promotional events, processing times may be slightly longer. You will receive an email confirmation with tracking information once your order has been shipped.
**3. Shipping Methods and Costs**
Shipping costs are calculated based on the destination, shipping method selected, and the total weight of your order. Shipping options and rates will be displayed at checkout.
– **Domestic Shipping (Canada):** We offer various shipping options including standard and expedited services. Delivery times for domestic orders typically range from 2 to 7 business days, depending on the shipping method selected and your location.
– **International Shipping:** International shipping options and rates are available at checkout. Delivery times vary by destination and may take between 7 to 21 business days. Please note that customs duties and taxes may apply and are the responsibility of the customer.
**4. Order Tracking**
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track your shipment through the carrier’s website.
**5. Shipping Restrictions**
Certain locations may have shipping restrictions or limitations. If we are unable to ship to your location, we will notify you as soon as possible and offer an alternative solution or refund.
**6. Delivery Issues**
If you experience any issues with delivery, such as delays, lost packages, or damage, please contact us at [sorders@makotowatch.com](mailto:orders@makotowatch.com) as soon as possible. We will work with you to resolve the issue and ensure your satisfaction.
**7. Address Accuracy**
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.
**8. Shipping Costs for Returns**
For information on shipping costs for returns, please refer to our [Return Policy](#). If you are returning an item due to a defect or error on our part, we will cover the return shipping costs after the item has been inspected.
**9. Customs Duties and Taxes**
International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping costs. We recommend contacting your local customs office for more information on potential fees.
**10. Changes to Shipping Policy**
We may update or modify this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Site and services following such changes constitutes your acceptance of the revised policy.
**11. Contact Us**
If you have any questions or need assistance regarding shipping, please contact us at:
Makoto Watch Company – P.O Box 228, Komoka PO, ON, N0L1R0
Thank you for choosing Makoto Watch Company. We appreciate your business and are committed to providing you with a seamless shipping experience.