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Return to shopPO Box 228, Komoka PO, Ontario, Canada N0L1R0
Email: support@makotowatch.com
Thank you for choosing Makoto Watch Company.
FAQ
Shopping Information
Makoto Watch Company is a premium watch brand based in Ontario, Canada. We specialize in offering high-quality automatic watches that combine exceptional craftsmanship with timeless design. Our goal is to provide unique and limited-run timepieces that offer both luxury and value.
You can use our search bar at the top of the page to search for specific products or browse through our categories.
To place an order, simply browse our collection on our website, select the timepiece you wish to purchase, and follow the instructions to complete the checkout process. You will need to provide your shipping and payment information to finalize your order.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept various payment methods including major credit cards (Visa, MasterCard, American Express) and other secure payment options available at checkout.
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
Shipping costs vary depending on your location and the shipping method you choose. Shipping rates will be calculated and displayed at checkout before you complete your purchase.
Yes, we offer shipping to select international locations. Shipping rates and delivery times will vary based on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
We offer a 14-day return policy. You may return eligible items within 14 days of receipt. The item must be in its original packaging, unworn, and unused, with tags and the bracelet un-sized. Return shipping costs are generally the responsibility of the customer unless the item is defective. For more details, please refer to our Return Policy.
If you receive a damaged or incorrect item, please contact us immediately at [support@makotowatch.com] to evaluate your claim. We will work to resolve the issue as quickly as possible.
Makoto Watch Company offers a limited two-year warranty on all our watches. This warranty covers defects in materials and workmanship but does not include damage resulting from misuse or unauthorized repairs. For detailed warranty information, please refer to our [Warranty Policy]
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Contact
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track your shipment through the carrier’s website.
To keep your watch in excellent condition, we recommend:
– Regularly cleaning it with a soft, dry cloth.
– Avoiding contact with water, chemicals, and extreme temperatures.
– Scheduling periodic servicing to ensure the movement remains accurate and in good working order.
You can update your personal information or account details by logging into your account on our website. If you need assistance, please contact us at [support@makotowatch.com]
To opt-out of marketing communications, you can follow the unsubscribe instructions included in any email you receive from us. Alternatively, you can contact us directly at [support@makotowatch.com] to request removal from our mailing list.
If you have any questions or concerns about these Terms or our Site, please contact us at:
Makoto Watch Company