Frequently Asked Questions (FAQ)

Makoto Watch Company is a premium watch brand based in Ontario, Canada. We specialize in offering high-quality automatic watches that combine exceptional craftsmanship with timeless design. Our goal is to provide unique and limited-run timepieces that offer both luxury and value.

To place an order, simply browse our collection on our website, select the timepiece you wish to purchase, and follow the instructions to complete the checkout process. You will need to provide your shipping and payment information to finalize your order.
We accept various payment methods including major credit cards (Visa, MasterCard, American Express) and other secure payment options available at checkout.
Shipping costs vary depending on your location and the shipping method you choose. Shipping rates will be calculated and displayed at checkout before you complete your purchase.
Yes, we offer shipping to select international locations. Shipping rates and delivery times will vary based on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
We offer a 14-day return policy. You may return eligible items within 14 days of receipt. The item must be in its original packaging, unworn, and unused, with tags and the bracelet un-sized. Return shipping costs are generally the responsibility of the customer unless the item is defective. For more details, please refer to our [Return Policy](#).

If you receive a damaged or incorrect item, please contact us immediately at [[email protected]] to evaluate your claim. We will work to resolve the issue as quickly as possible.

Makoto Watch Company offers a limited two-year warranty on all our watches. This warranty covers defects in materials and workmanship but does not include damage resulting from misuse or unauthorized repairs. For detailed warranty information, please refer to our [Warranty Policy](#).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track your shipment through the carrier’s website.

To keep your watch in excellent condition, we recommend:
 
– Regularly cleaning it with a soft, dry cloth.
– Avoiding contact with water, chemicals, and extreme temperatures.
– Scheduling periodic servicing to ensure the movement remains accurate and in good working order.

You can update your personal information or account details by logging into your account on our website. If you need assistance, please contact us at [[email protected]]

To opt-out of marketing communications, you can follow the unsubscribe instructions included in any email you receive from us. Alternatively, you can contact us directly at [[email protected]] to request removal from our mailing list.
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access or disclosure. For more information on how we handle your data, please review our [Privacy Policy](#).
If you have any questions or concerns about these Terms or our Site, please contact us at:
Makoto Watch Company  

PO Box 228, Komoka PO, Ontario, Canada N0L1R0
Email: [email protected]

Thank you for choosing Makoto Watch Company.

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